Contact Us

Customer Support

Email: support@nina.com

For: Session access issues, video connection problems, platform functionality

Payment and Billing Support

CCBill Consumer Support (Our Payment Processor)

• Website: support.ccbill.com
• Phone: 888.596.9279
• Available: 24 hours a day, 7 days a week

For all payment-related issues including charges, refunds, and billing questions, contact CCBill directly as they process all transactions for Nina.com.

Before You Contact Us

To help us assist you efficiently:

• Have your transaction information ready (email address, purchase date)
• Include error messages (screenshots helpful)
• Describe the issue clearly with specific details
• For payment issues, contact CCBill first at support.ccbill.com

We're committed to resolving technical issues quickly so you can enjoy your Nina.com experience without interruption.