Your statement will show a charge from CCBill (or a CCBill descriptor) associated with Nina.com.
All transactions for Nina.com are processed by CCBill, LLC, our authorized third-party payment processor. Nina.com does not store or have access to your credit card information.
Email: support@nina.com
We respond to billing inquiries within 24 hours.
CCBill can help locate your transaction and provide billing assistance.
Digital services are generally non-refundable once delivered or accessed. Billing errors or duplicate charges will be reviewed promptly with your transaction details.
Requests must be submitted within 72 hours of the transaction. Please include your transaction ID or the email address used at purchase.
For the full policy, see our Refund & Billing Policy.
If something doesn't look right, please contact us at support@nina.com and/or CCBill at support.ccbill.com so we can resolve it quickly.